She Was Supporting Families. We Wanted to Add What We Could.
The founder of MySuperbills spoke with a nonprofit director who creates safe outings for autistic children and their families, and who described how little bandwidth caregiving leaves for anything else, including reimbursement paperwork. The conversation led to an offer of a first step: an Insurance 101 session for the families that nonprofit serves, on out-of-network benefits, superbills, and reimbursement.
I recently spoke with the executive director of a nonprofit that creates safe, welcoming outings for autistic children and their families.
She described families who had been asked to leave flights, restaurants, and even grocery stores. She wanted to create spaces where they could enjoy time together, feel understood, and know they belonged. She also spoke about the desperate need for respite, time for parents to rest and reconnect with parts of themselves beyond caregiving. Without reliable support, some parents have to bring their children to every appointment and meeting, including those where they’re advocating for the resources their children need. Some struggle to make time for their own routine medical appointments. Between coordinating care, navigating school needs, and managing daily life, there is very little bandwidth left.
Listening to her, I remembered how much I had been drowning myself. I’m good with numbers and paperwork, but even I couldn’t find the time or energy to chase reimbursements. I told her that fitting that process into my own life had been so difficult that I ended up creating MySuperbills, drawing on everything I had learned along the way. I briefly explained how we submit superbills and follow up with insurance.
She said taking that work off families’ plates could make a huge difference. These parents simply don’t have the mental space for another administrative task.
She estimated that around 80% of the families her organization serves include working professionals with good insurance. That doesn’t necessarily mean their plans cover out-of-network care, but it made me wonder: how many families might have benefits they haven’t had the capacity to use?
I left the conversation feeling overwhelmed. So much of it felt familiar. I wanted to help immediately, but wasn’t sure where to start.
So I offered a first step: an Insurance 101 session for the families she supports, with space to ask questions about out-of-network benefits, superbills, and reimbursement.
If you run a nonprofit supporting autistic people, people with disabilities, or their families and caregivers, we’d love to connect. We can start with what your families need and whether education or help with the reimbursement process could ease some of the load.
MySuperbills is not a healthcare provider, insurance company, or legal advisor. We are a claim preparation and submission service. This article is general information, not medical or insurance advice.