The Superbill Handoff
When a provider sends a patient a superbill, the provider's job is done. The patient's is not: they still have to figure out what the document means and what to do with it. MySuperbills keeps the clinician's part small, provide the superbill and make it easy to receive, and takes the reimbursement work from there.
There’s a funny moment in out-of-network care. The provider sends the patient a superbill and thinks: Done. The patient opens the superbill PDF and thinks: Now what?
Two very different moments
What’s interesting is the very clear boundary between those two moments. For many clinicians, providing the documentation is their role. They don’t see helping a patient navigate reimbursement as part of clinical care and, frankly, most don’t want to become insurance administrators. Fair enough!
What’s at stake for the patient
But if reimbursement becomes too difficult, too slow or simply never happens, out-of-network care gets a lot harder for patients to sustain.
Keeping the clinician’s part small
At MySuperbills, we don’t think the answer is asking clinicians to do more. Quite the opposite. We want the clinician’s part to stay small: provide the superbill, make it easy for us to receive it, and let us take it from there.
A tiny handoff for the practice. A much better shot at reimbursement for the patient.
Common questions
Why doesn't the provider just handle reimbursement?
For most clinicians, providing the documentation is the extent of their role. They don't see navigating reimbursement as part of clinical care, and most don't want to become insurance administrators. That is a reasonable line to draw.
What happens if reimbursement is left to the patient alone?
If reimbursement becomes too difficult, too slow, or simply never happens, out-of-network care gets a lot harder for patients to sustain.
What does MySuperbills ask of the provider?
Very little: provide the superbill and make it easy for MySuperbills to receive it. From there, MySuperbills takes over the reimbursement work.
MySuperbills is not a healthcare provider, insurance company, or legal advisor. We are a claim preparation and submission service. This article is general information, not medical or insurance advice.